Contact Us | O.Z Watches

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Contact Details

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Phone

Call us on 1300 083 226 Monday to Friday, 9:30am-5pm[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1414583390588{margin-bottom: 15px !important;}”][vc_column_inner width=”1/6″ css=”.vc_custom_1414583714407{padding-top: 4px !important;}”][vc_icon type=”linecons” icon_linecons=”vc_li vc_li-mail” color=”custom” background_style=”rounded-outline” custom_color=”#cc4c00″][/vc_column_inner][vc_column_inner width=”5/6″ css=”.vc_custom_1414581901996{margin-left: -20px !important;}”][vc_column_text]

Email

s [email protected][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/6″ css=”.vc_custom_1414583723796{padding-top: 4px !important;}”][vc_icon type=”linecons” icon_linecons=”vc_li vc_li-location” color=”custom” background_style=”rounded-outline” custom_color=”#cc4c00″][/vc_column_inner][vc_column_inner width=”5/6″ css=”.vc_custom_1414581901996{margin-left: -20px !important;}”][vc_column_text]

Address

388 Georges St

Sydney NSW 2000

Australia[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_separator color=”#e2e2e2″ type=”normal” thickness=”1″ up=”” down=”25″][/vc_column][/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_empty_space][vc_text_separator title=”Frequently Asked Questions”][vc_tta_accordion active_section=”1″ css=”.vc_custom_1538631030852{padding-top: 5% !important;padding-right: 10% !important;padding-left: 10% !important;}”][vc_tta_section title=”Pre Sales Questions” tab_id=”1538631017348-30ce45a6-fdde”][vc_toggle title=”Can I come to pick them up?”]Like most of the online retailers, sorry we do not have a store for you to visit. It is part of the measurement we took to cut our costs so that we can pass the benefits to you. We have our efficient dispatch partners who can deliver the orders to you.
We do provide 30 days money-back guarantee if you need a second thought. You can also make a return claim within the time frame and receive a refund upon the goods being received in original condition with all packages that we shipped out.[/vc_toggle][vc_toggle title=”Where are they coming from?”]We have specific multiple warehouses. To find our where your order will be shipped from, please refer to our delivery information.[/vc_toggle][vc_toggle title=”Are the watches/products authentic? “]Yes. All products we sell on our website are 100% authentic.[/vc_toggle][vc_toggle title=”Why are the products so cheap? “]We are a web-based retailer with much less running and upfront costs. We do not have a showroom or a physical store. We pass on all our savings to you. You can check the about us page to learn how we can do these unbelievable prices.[/vc_toggle][vc_toggle title=”Do they come with original packaging and manufacturers warranty”]All our watches come with original boxes, paper works and authenticity cards from manufacturers. Whatever you will receive from Myer or David Jones, you will get the same set from us. We also provide 2 yrs warranty against manufacture defects and 30 days money back guarantee.[/vc_toggle][/vc_tta_section][vc_tta_section title=”After Order Placed” tab_id=”1538631017422-811d0c1a-8182″][vc_toggle title=”How do I track my shipment tracking number?”]Once the order is dispatched, we will send you a shipment confirmation email, with the tracking number, and a link from the courier to track this delivery. Generally, the tracking information will be accessible after 24 – 48 hours upon receipt of the order confirmation. Sometimes the shipment information is not updated in time or the courier simply forgot to scan in the parcel upon pickup. So if after 48 hours you still can see any updates from the webpage. You can contact us by replying the order confirmation email and we will help you track down the shipment.[/vc_toggle][vc_toggle title=”When can I receive my shipment confirmation?”]Once the order confirmation email is received, you will receive the shipment confirmation email after 24-72 hours.[/vc_toggle][vc_toggle title=”When can I receive my order?”]To check the delivery time frame of the courier company we use for your delivery, please refer to our delivery time frame table.[/vc_toggle][vc_toggle title=”Can I do exchange?”]For all return, refund and exchange-related issues, you can click the following section and be directed to the relevant page.

[/vc_toggle][vc_toggle title=”Why haven’t I received the invoice or order confirmation?”]If you haven’t received any emails from us, after placing the order, it could be either you entered the email address incorrectly, or all emails went to your junk mail. Once you checked your junk mail and still could not find any email from us, please contact us by phone and we will do a search with your name from our end and enter the correct email for you.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Return/Refund” tab_id=”1538633200060-c9992afb-b069″][vc_column_text]Our return/refund policy can be accessed via the link.[/vc_column_text][vc_toggle title=”How to request an warranty claim?”]To read our full warranty policy, please visit the page.

OzWatch provides warranty coverage of generally two years from the date of purchase on all of its watches. For some Casio watches, one year warranty is provided. Our warranty covers the watch movement and watch parts (battery not included) for the time period stated and excludes: the watch case, watch bracelet straps, crown/stem, crystal/glass, finishes, damage outlined in manufacturer’s manuals, caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer’s water resistance limitations. Please see the below link for watch water resistance meanings: https://en.wikipedia.org/wiki/Water_Resistant_mark

For most of the watches with crystals and screws to tighten the hinge between the band and the case, it must be noted that those crystals and screws are not covered under warranty. Crystals can fall out when impacted, it does not have to be significant pressure. Any bumps or falls can cause the crystals to come off whether inside or outside the watch. The screws that link the band and watch case need to be adjusted regularly to make sure it is tight. We try to adjust them before shipment but we cannot guarantee that all of the watches with screws are tightened. So it is your responsibility to tighten the screws upon reception and afterwards.

This warranty is valid only at Ozwatch.com repair and warranty service performed by someone other than will void this warranty.
Ozwatch.com disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.[/vc_toggle][vc_toggle title=”How long does the repair work take?”]If there is no parts missing , repair will take 2 weeks to complete. However if there any part missing it will take 4-8 weeks for us to repair as parts need to be ordered from manufacturer.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Are all your watches water proof?” tab_id=”1538888624500-c4aa8727-4592″][vc_column_text]Watches with marking like 30m or 50m do not mean it functions 30m or 50m under the water. It means they are suitable for everyday use; Splash/rain resistant. Please see Wikipedia for a detailed explanation. https://en.wikipedia.org/wiki/Water_Resistant_mark[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row type=”container” padding_top=”” padding_bottom=””][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row]